Operator Assisted – Frequently Asked Questions
Our business in customer service. We’ve assembled answers to the most frequently asked questions about conferencing to help ensure your calls run smoothly. If your questions aren’t covered here, please contact us and we’ll do our best to answer your inquiry.
• What if I need to cancel my conference call?
• Are my conference calls secure?
• Does ConferTel offer international conferencing?
• What is a “Dial-Out” conference?
• Are there any setup charges involved with a conference call?
• How are conference minutes calculated?
• Can I charge conferences to my credit card?
What if I need to cancel my conference call?
For EventCall and CallAssist calls only, we request 24 hours notice for cancelled calls.
Are my conference calls secure?
When reserving an EventCall or CallAssist conference, you are assured that the conference operator will not allow anyone other than the participants you’ve listed to enter or participate in the call.
Does ConferTel offer international conferencing?
All of our services support international conferencing. You may request the ConferTel operator to dial-out to bring international participants into conference. Alternately, International participants may dial in using our toll number to connect to your meeting, in which case the international long-distance charges become the participant’s responsibility. If you expect foreign-speaking participants in your conference, call us about our translation services.
What is a “Dial Out” conference call?
A ConferTel operator will dial out to designated participants. Participants will be placed on music hold or into open conference until all parties arrive. Once all parties have arrived, the conference call will be turned over to the chairperson.
Are there any setup charges involved with a ConferTel conference call?
No. ConferTel has no setup charges or monthly fees.
How are conference minutes calculated?
Your billable conference minutes are the sum of the individual participant minutes, billed in whole minutes. We begin charging when each participant dials into the conference system, and stop when each line is disconnected.
Can I charge conferences to my credit card?
Yes. We accept VISA, MasterCard, and American Express. We charge your credit card once per month, and these charges are reflected on your monthly credit card statement. Details of the conference are delivered to you after each call for your reference via the Call Summary e-mail.
For more information about billing codes and customized options, call 866-930-4500.