Confertel - Customers are Our Number One Priority

Customer Support

We Focus On Meeting Our Customer’s Needs

When you call we will always answer promptly

Always get greeted by a person not a phone tree

We treat our customers with mutual respect

We build lasting relationships

Ask Why We're Better

Please contact or call us at 866.930.4500 any time if you have questions or need assistance, or if you would like to schedule training for yourself or additional moderators.

The following are instruction guides and resources you may find helpful:

Conferencing Quick Start

Moderator Controls

Troubleshooting

Resource Library

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}#rs-demo-id{}.tbutton.large.m_left{font-size:16px;background:-moz-linear-gradient(top,#febf01 0%,#f4ac02 50%,#febf01 100%);background:-webkit-linear-gradient(top,#febf01 0%,#f4ac02 50%,#febf01 100%);background:linear-gradient(to bottom,#febf01 0%,#f4ac02 50%,#febf01 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#febf01",endColorstr="#febf01",GradientType=0);border:1px solid #bd7507;border-radius:6px;}.m_left{margin-left:0px;}.tbutton.large{font-size:16px;background:-moz-linear-gradient(top,#066dab 0%,#05618e 52%,#066dab 100%);background:-webkit-linear-gradient(top,#066dab 0%,#05618e 52%,#066dab 100%);background:linear-gradient(to bottom,#066dab 0%,#05618e 52%,#066dab 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#066dab",endColorstr="#066dab",GradientType=0);border:1px solid #04477a;border-radius:6px;}.mbs{margin-bottom:32px !important;}.page-content{margin:0px 0;}a{color:#1777ba;}input.vfb-medium,input.vfb-medium[type="text"],input.vfb-medium[type="tel"],input.vfb-medium[type="email"],input.vfb-medium[type="url"],select.vfb-medium{width:100%;}.tipsy-s .tipsy-arrow::before,.action,.dark_action,.tipsy-e .tipsy-arrow::before{border-top-color:#0083c1;}.inner{border:2px solid #0083c1;border-top:none;padding:34px;border-radius:10px;}.copyright{line-height:2;float:left;}#toTop{position:relative;width:26px;height:26px;float:right;color:#bebebe;border:1px solid #ebebeb;margin:20px 0;border-radius:6px;cursor:pointer;transition:all .4s ease;background-color:cadetblue;}.page-title{display:block;margin:0;font-weight:normal;font-size:24px;text-transform:uppercase;color:#fff;padding:145px 0 0;visibility:hidden;}.breadcrumb-place{height:224px;background:#0b0b0b url("https://confertel.net/support/images/assets/breadcrumb1.jpg") no-repeat center;margin-top:-220px;text-align:center;-webkit-background-size:cover;-moz-background-size:cover;o-background-size:cover;background-size:cover;visibility:hidden;}.breadcrumb-place.nitro-lazy{background-image:none !important;}.vc_btn3.vc_btn3-color-sky.vc_btn3-style-modern{color:#fff;border-color:#5aa1e3;background-color:#5aa1e3;width:160px;}.vc_btn3.vc_btn3-color-warning.vc_btn3-style-modern{color:#fff;border-color:#f90;background-color:#f90;width:160px;}.copyright{line-height:2;float:left;padding-top:6px;}.wpb_button,.wpb_content_element,ul.wpb_thumbnails-fluid > li{margin-bottom:5px;}.pricing-table .head h1{color:#f88e53;margin:0 0 8px 0;font-size:42px;font-weight:300;position:relative;text-align:center;visibility:hidden;margin-bottom:-90px;}.pricing-table .head h4{font-size:16px;font-weight:300;text-align:center;padding-bottom:0px;}.tbutton.color8{background:#809fa5;visibility:hidden;}.tbutton.medium{font-size:14px;visibility:hidden;}p:last-child{margin-bottom:0;margin-top:20px;}.inner{border:2px solid #0083c1;border-top:none;border-radius:10px;padding-top:8px;padding-bottom:8px;padding-left:24px;padding-right:24px;}label{width:85%;vertical-align:top;}.wpb_accordion .wpb_accordion_wrapper .wpb_accordion_header a,h4.wpb_toggle{color:#fff;background-color:#616161;}.s_thumbnails .content_half{width:90%;}.icon_pencil{visibility:hidden;}.meta_box h3{border-bottom:1px solid #e9e9e9;margin:0 0 10px 0px;padding:10px 0 10px 0;font-size:16px;font-weight:400;}.post_meta{margin:0 0 10px 0px;color:#9d9d9d;font-size:12px;}.fancy_testimonial_testimonial small{font-size:14px;display:block;margin-top:0px;color:#333;}.icon_quotations{visibility:hidden;}.headdown{border-bottom:hidden;}@media screen and (min-device-width: 1080px) and (max-device-width: 1920px) and (-webkit-min-device-pixel-ratio: 1){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media only screen and (min-device-width: 768px) and (max-device-width: 1024px) and (-webkit-min-device-pixel-ratio: 1){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media only screen and (min-device-width: 375px) and (max-device-width: 667px) and (-webkit-min-device-pixel-ratio: 2) and (orientation: landscape){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media only screen and (min-device-width: 414px) and (max-device-width: 736px) and (-webkit-min-device-pixel-ratio: 3) and (orientation: landscape){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media only screen and (min-device-width: 768px) and (max-device-width: 1024px) and (-webkit-min-device-pixel-ratio: 1){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media only screen and (min-device-width: 768px) and (max-device-width: 1024px) and (-webkit-min-device-pixel-ratio: 2){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media screen and (min-device-width: 1200px) and (max-device-width: 1600px) and (-webkit-min-device-pixel-ratio: 2) and (min-resolution: 192dpi){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@-moz-document url-prefix(){.mobtel{display:none;visibility:hidden;}.custlog{display:none;visibility:hidden;}.mobtap{display:none;visibility:hidden;}}@media screen and (max-width: 991px){.mobtel{display:block;float:left;position:absolute;z-index:10;top:80px;font-size:16px;font-weight:bold;}.custlog{display:block;float:left;position:absolute;z-index:10;top:100px;font-size:16px;font-weight:bold;}.mobtap{display:block;float:left;position:absolute;z-index:10;top:120px;font-size:16px;font-weight:bold;}}h1,h2,h3,h4,h5,h6{font-weight:bold;font-family:"Open Sans",helvetica,arial,sans-serif;}.sidebar h1,.sidebar h2,.sidebar h3,.sidebar h4,.sidebar h5,.sidebar h6{font-family:"Open Sans",helvetica,arial,sans-serif;font-size:12px;}.sidebar .widget h3.widget-title{font-size:12px;font-family:"Open Sans",helvetica,arial,sans-serif;}#menu > li > a,#menu > li > a:visited{font-size:12px;color:#333;font-family:"Open Sans",helvetica,arial,sans-serif;}body{font-size:14px;color:#333;font-family:"Open Sans",helvetica,arial,sans-serif;}.tbutton.accent,.wbutton,.widget_shopping_cart_content .button,.sf-menu > li.current_page_item > a,#form-comment #submit,.woocommerce #respond input#submit.alt,.woocommerce a.button.alt,.woocommerce button.button.alt,.woocommerce input.button.alt,.woocommerce #respond input#submit.alt:hover,.woocommerce a.button.alt:hover,.woocommerce button.button.alt:hover,.woocommerce input.button.alt:hover,.wpcf7-submit:hover{color:#fff;background-color:#0083c1;}a:hover,.fancy-features-list li.active a,.fancy-features-list li.active a i,.preve:hover,.nexte:hover,.breadcrumbIn ul li a:hover,.active_link,.foot-menu li a:hover,.post_meta a:hover,.post_more,.languages a:hover,.languages:hover > a,.ht-icon.gray-scale:hover,.other_languages a:hover,.widget_categories ul li:hover,.widget_archive ul li:hover,.services [class^="grid_"]:hover .s_icon,.services div:hover .s_icon i,.services [class^="grid_"]:hover .tbutton:hover,.services div:hover .tbutton:hover,.widget_search .search-box button:hover,#newsletters button:hover,.thumb-list .post-meta,.recent-tweets li i,.f_portfolio .inner a,.portfolio .inner a,.big-slider .flex-direction-nav a:hover i,.f_portfolio .prev-holder:hover,.f_portfolio .next-holder:hover,.projectslider .flex-direction-nav a:hover i,.countdown li p.timeRefDays,.countdown li p.timeRefHours,.countdown li p.timeRefMinutes,.countdown li p.timeRefSeconds,.pricing-table .head h4,.tbutton:hover,.wbutton:hover,#toTop:hover,.product_meta a:hover,.widget ul li.current-menu-item a,.dark-layout .shop_table input[type="submit"]:hover,.dark-layout input[type="reset"]:hover,#form-comment #submit:hover,.woocommerce ul.products li.product .price,.tbutton.accent:hover{color:#0083c1;}.dark-layout .woocommerce-tabs li a{color:#0083c1 !important;}.dark-layout .woocommerce-tabs li.active a{color:#fff !important;background-color:#0083c1 !important;}.tbutton.accent:hover,input[type=text]:focus,textarea:focus,input[type=email]:focus,.wpcf7-text:focus,.wpcf7-number:focus,.wpcf7-date:focus,.wpcf7-select:focus,#toTop:hover,.languages a:hover,.languages:hover > a,.other_languages,#track_input:focus,#contactForm #senderName:focus,#contactForm #senderEmail:focus,#contactForm #message:focus,#contactForm #sendMessage:hover,#sendOrder:hover,#contactForm #comment-button:hover,.sf-menu > li:hover > a,.sf-menu > li > a:hover,.sf-menu li.current-menu-parent > a,.current_page_item > a,.wp-pagenavi a:hover,.wp-pagenavi .current,.services [class^="grid_"]:hover .tbutton,.services [class^="grid_"]:hover .tbutton:hover,.fancy_testimonial li.active a .testimonial-img-wrap,.widget > ul li.current a,.widget ul li:hover > a,.widget ul ul li:hover > a,.widget ul ul ul li:hover > a,.widget_search .search-box input:focus,#newsletters input:focus,.coupon_input:focus,.flickr a:hover img,.widget_tag_cloud a:hover,.widget_product_tag_cloud a:hover,.filterable li.current a,.filterable li a:hover,.f_portfolio .prev-holder:hover,.f_portfolio .next-holder:hover,.wpb_content_element.wpb_tabs .wpb_tabs_nav li.ui-state-active,.wpb_content_element.wpb_tour .wpb_tabs_nav li.ui-state-active,.load_more_portfolio a:hover,ul.showcomments .reply a:hover,#commentform input:focus,#commentform textarea:focus,#commentform .send-message:hover,.tbutton:hover,.wbutton:hover,.featured_table,.ht-icon.gray-scale:hover,.post-area .search-box button:hover,.post-area .search-box button:focus,.woocommerce div.product .woocommerce-tabs ul.tabs li.active,.woocommerce #content div.product .woocommerce-tabs ul.tabs li.active,.woocommerce-page div.product .woocommerce-tabs ul.tabs li.active,.woocommerce-page #content div.product .woocommerce-tabs ul.tabs li.active,#form-comment #submit,.tbutton.accent:hover,.wpcf7-submit:hover{border-color:#0083c1;}.tipsy-n .tipsy-arrow:before,.fancy_testimonial li.active:after,.widget > ul li.current a,.widget ul li:hover > a,.widget ul ul li:hover > a,.widget ul ul ul li:hover > a,.widget_categories ul li:hover,.widget_product_categories ul li:hover,.widget_archive ul li:hover,.widget ul li.current-menu-item a,#recentcomments li.recentcomments:hover,.fancy_testimonial ul{border-bottom-color:#0083c1;}.tipsy-s .tipsy-arrow:before,.action,.dark_action,.tipsy-e .tipsy-arrow:before{border-top-color:#0083c1;}.tipsy-w .tipsy-arrow:before{border-right-color:#0083c1;}.labele{border-left-color:#0083c1;}.sf-menu li li{border-top-color:#1a90c8;border-bottom-color:#0076ae;}.sf-menu ul li:hover,.sf-menu li .current-menu-item,.sf-menu li .current_page_item{background-color:#00699a;}.vc_progress_bar .vc_single_bar.accent .vc_bar,#commentform .send-message:hover,.tbutton,.table tfoot td,.tipsy-inner,#mobilepro,#contactForm #sendMessage:hover,#sendOrder:hover,#contactForm #comment-button:hover,.sf-menu ul li,.sf-menu > li:hover > a,.sf-menu > li > a:hover,.sf-menu > li.current-menu-parent > a,ul.mega,.sf-menu .mega li:hover,.sf-menu .mega li.current,.f_blog .f_hover,.post-links a:hover i,.related_posts a span,.related_posts a:hover span,.wp-pagenavi a:hover,.wp-pagenavi .current,.services [class^="grid_"]:hover .s_icon span,.services [class^="grid_"]:hover .tbutton,.widget_tag_cloud a:hover,.widget_product_tag_cloud a:hover,#wp-calendar td:hover,#wp-calendar tfoot td:hover,#wp-calendar tfoot td:hover a,#wp-calendar td#today,#wp-calendar td#today:hover a,.filterable li.current a,.filterable li a:hover,.load_more_portfolio a:hover,.f_portfolio .f_hover,.portfolio .f_hover,.project_links a:hover i,.wpb_accordion .wpb_accordion_wrapper .wpb_accordion_section .ui-state-default .ui-icon,.wpb_accordion .wpb_accordion_wrapper .wpb_accordion_section .ui-state-active .ui-icon,h4.wpb_toggle span,.wpb_content_element.wpb_tabs .wpb_tabs_nav li.ui-state-active,.wpb_content_element.wpb_tour .wpb_tabs_nav li.ui-state-active,ul.showcomments .reply a:hover,.featured_table .recommended,.big-slider h3,.big-slider p,.services [class^="grid_"]:hover span.fa-check,.table th,.woocommerce ul.product_list_widget li ins,.woocommerce-page ul.product_list_widget ins,.woocommerce div.product .woocommerce-tabs ul.tabs li.active,.woocommerce #content div.product .woocommerce-tabs ul.tabs li.active,.woocommerce-page div.product .woocommerce-tabs ul.tabs li.active,.woocommerce-page #content div.product .woocommerce-tabs ul.tabs li.active,.dark-layout .shop_table input[type="submit"]:hover,.dark-layout input[type="reset"]:hover,.woocommerce .widget_price_filter .price_slider_wrapper .ui-widget-content,.woocommerce-page .widget_price_filter .price_slider_wrapper .ui-widget-content,.woocommerce .widget_price_filter .ui-slider .ui-slider-handle,.woocommerce-page .widget_price_filter .ui-slider .ui-slider-handle,.woocommerce span.onsale{background-color:#0083c1;}@media only screen and (max-width: 959px){.sf-menu{background-color:#0083c1;}}.f_blog .f_hover,.f_portfolio .f_hover,.portfolio .f_hover,.big-slider h3,.big-slider p,.related_posts a span{background:rgba(0,131,193,.7);}.widget:not(.widget_archive):not(.widget_categories):not(.widget_product_categories) > ul li.current a,.widget:not(.widget_archive):not(.widget_categories):not(.widget_product_categories) ul li:hover > a,.widget_categories li:hover,.widget_archive li:hover,.product-categories li:hover,#recentcomments li.recentcomments:hover,.widget ul li.current-menu-item a,.widget ul ul li:hover > a,.widget ul ul ul li:hover > a{background:rgba(0,131,193,.07);}.table tr:hover,tr.topic-sticky{background:rgba(0,131,193,.2);}::-moz-selection{background:#0083c1;}::selection{background:#0083c1;}select{border-color:#ddd;border-radius:3px;}div#hs-eu-cookie-confirmation{display:none;visibility:hidden;}#main-slideshow{top:0 !important;}.page-id-6264 .call_to_action{border:1px;border-bottom-width:5px;border-style:solid;-moz-box-shadow:0 0 3px 0 rgba(0,0,0,.25);-webkit-box-shadow:0 0 3px 0 rgba(0,0,0,.25);box-shadow:0 0 3px 0 rgba(0,0,0,.25);-webkit-border-radius:5px;border-radius:5px;}.page-id-6264 .call_to_action{background:#fff;border-color:#cacaca;border-bottom-color:#449cd7 !important;margin-bottom:30px;}.page-id-6264 .call_to_action .inside{background:url("https://cdn-bpjde.nitrocdn.com/kGewARKkNzIxIjGLQEixcJTHlrHCZgVq/assets/images/optimized/rev-12beb2c/wp-content/uploads/call_to_action_bg.png") repeat-x left bottom;}.page-id-6264 .call_to_action .inside.nitro-lazy{background-image:none !important;}.page-id-6264 .call_to_action .inside{padding:10px 235px 10px 20px;position:relative;min-height:58px;}.page-id-6264 .call_to_action h4{color:#39464e;}.page-id-6264 .call_to_action h4{margin:17px 0 5px;font-size:21px;line-height:24px;}.page-id-6264 .call_to_action h4{text-shadow:1px 1px 0 #fff;}.page-id-6264 .call_to_action a.button{position:absolute;right:13px;top:18px;padding:13px 26px;font-size:15px;}.page-id-6264 a.button{border-radius:5px;background-color:#3795f3;border-color:#0078c8;color:#fff;display:inline-block;line-height:15px;font-weight:bold;margin-bottom:15px;-webkit-box-shadow:inset 0px -15px 15px 0px rgba(0,0,0,.25),inset 0 1px 0 0 rgba(255,255,255,.5);box-shadow:inset 0px -15px 15px 0px rgba(0,0,0,.25),inset 0 1px 0 0 rgba(255,255,255,.5);text-shadow:rgba(0,0,0,.3) 0px 0px 2px;border-width:1px;border-style:solid;text-transform:uppercase;}table.branded-box td h3,table.branded-box td p{margin:20px;}table.branded-box td{vertical-align:middle;}.page-id-6714 .call_to_action,.call_to_action{border:1px;border-bottom-width:5px;border-style:solid;-moz-box-shadow:0 0 3px 0 rgba(0,0,0,.25);-webkit-box-shadow:0 0 3px 0 rgba(0,0,0,.25);box-shadow:0 0 3px 0 rgba(0,0,0,.25);-webkit-border-radius:5px;border-radius:5px;}.page-id-6714 .call_to_action,.call_to_action{background:#fff;border-color:#cacaca;border-bottom-color:#449cd7 !important;margin-bottom:30px;}.page-id-6714 .call_to_action .inside,.call_to_action .inside{background:url("https://cdn-bpjde.nitrocdn.com/kGewARKkNzIxIjGLQEixcJTHlrHCZgVq/assets/images/optimized/rev-12beb2c/wp-content/uploads/call_to_action_bg.png") repeat-x left bottom;}.page-id-6714 .call_to_action .inside.nitro-lazy,.call_to_action .inside.nitro-lazy{background-image:none !important;}.page-id-6714 .call_to_action .inside,.call_to_action .inside{padding:10px 235px 10px 20px;position:relative;min-height:58px;}.page-id-6714 .call_to_action h4,.call_to_action h4{color:#39464e;}.page-id-6714 .call_to_action h4,.call_to_action h4{margin:17px 0 5px;font-size:21px;line-height:24px;}.page-id-6714 .call_to_action h4,.call_to_action h4{text-shadow:1px 1px 0 #fff;}.page-id-6714 .call_to_action a.button,.call_to_action a.button{position:absolute;right:13px;top:18px;padding:13px 26px;font-size:15px;}.page-id-6714 a.button,.call_to_action a.button{border-radius:5px;background-color:#3795f3;border-color:#0078c8;color:#fff;display:inline-block;line-height:15px;font-weight:bold;margin-bottom:15px;-webkit-box-shadow:inset 0px -15px 15px 0px rgba(0,0,0,.25),inset 0 1px 0 0 rgba(255,255,255,.5);box-shadow:inset 0px -15px 15px 0px rgba(0,0,0,.25),inset 0 1px 0 0 rgba(255,255,255,.5);text-shadow:rgba(0,0,0,.3) 0px 0px 2px;border-width:1px;border-style:solid;text-transform:uppercase;}.page-id-1236 .thumb_f img,.page-id-1236 .thumb_f iframe{width:100%;max-width:200px;object-fit:cover;object-position:left;max-height:200px;}.related_posts{visibility:hidden;margin-bottom:0px;}.single-post h1{font-size:20px;}.intro_p h1{color:#fff;font-size:24px;margin:0 0 20px 0;}.mobtel,.custlog,.mobtap{float:right;padding:10px;}@media only screen and (max-width: 767px){.intro_p h1{color:#484747;}}