Webinar – Frequently Asked Questions

We take pride in our ability to meet the individual needs of each and every customer. We’ve assembled answers to the most frequently asked questions about conferencing to help ensure your calls run smoothly. If your questions are not covered here, please contact us.

Can we record our webinar?

 Yes, you can. You can record your webinar for replay and it will be available 24/7.


Can you collect money for those registering?

Definitely. We process credit card charges through our merchant account in a secure way, We can also handle checks and P.O.’s. Ask about our paid webinar service.


Is there a limit on how many can attend a webinar?

No. Our platform supports over 5,000 participants.


What kind of reports do you offer?

We offer registration roster reports daily, weekly, pre-event. In post-event, we offer registration & attendance report, call summary, chat, polls and Q&A reports.


Can we still get new registrations after the live webinar for the replay?

Yes, you can offer your webinar for replays for anyone who missed it or those who would still like to register and see the replay. We can also integrate a payment processing for replays if you choose to charge for replays. 


Can I have an operator to help assist with the webinar?

Yes. A professional operator will provide introductions, help facilitate the live Q&A, and offer additional in-event support to ensure a smooth webinar from start to finish. Ask about our managed webinar service or paid webinars.


Do you offer breakout rooms?

Yes. You can create private rooms for smaller groups to increase participant engagement and interaction. Breakout rooms are effective especially when it comes to focus groups and online learning events.


Do you have live closed captions available?

Absolutely. ConferTel can provide closed captioning services for your webinars which seamlessly integrates with the webinar platformt. With our Section 508 compliant service, people who are deaf or hard of hearing can fully participate in your webinar.


How can a Webinar help you get website traffic?

If you host a free Webinar on a topic of interest and spread the word, people will sign up for it. Of course, you’ll want to have a web page set up on your site.


How can I set up a Webinar?

You may think that you need to be a techie in order to host a webinar. That’s not true. With ConferTel’s Webinar service you simply — determine the topic of interest, identify the presenter…and we will take care of the details.


Should I record my Webinar?

Of course. You can use and reuse the recording for years to come, or offer it as a bonus for someone else to use when they sell their products. We will provide you with a recording that you can post on your website or burn to CD’s.


What are the benefits of a Webinar?

Not only can webinars help you to get more website traffic and build your list, they can be a great way to network with other business people and to show your expertise in your field. Plus, if the webinar is free, it can build customer loyalty. Webinars are a great way to generate leads for other services or products you offer.


Do I need to have a PowerPoint Presentation?

No, you can have just an audio webinar (teleseminar) without any visual presentation.


Is there an operator standing by in case I need assistance?

Yes. ConferTel has an excellent customer care team that will be standing by during your Webinar to assist you if the need arises.


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